All items purchased are either final sale or can be returned at customers' expense for store credit within 30 days of purchase. Returned items eligible for store credit will be subject to a restocking charge and must be in their original state when returned. It is the customer's responsibility to know the warranty & return policy details of each item purchased. Please check the items carefully before payment.
Unfortunately, shipping costs for commercial products are not eligible for refunds. Shipping costs for the return must be paid for by the customer. If you are having trouble shipping items back to our warehouse, please contact us and we can happily schedule shipping on your behalf.
Eligible items for returns must be in their original packaging, unused, and without damage. Receipt or proof of purchase must be included with your return package or with you in-store.
To start a return, you can contact us at email@example.com. We will give you detailed information on how to return your items and will also be able to assist you with the return process.
NOTE: Our commercial products might be prone to minor scratches, scuffs, and defects, which are common. While residential products prioritize aesthetic over quality, commercial products value quality and durability over aesthetics.
We can add the store credit to your account that can be used easily for your future transaction and has no expiry date. For any store credit with an online purchase, please contact us at firstname.lastname@example.org and we will take care of that.
Damages and issues
Please inspect your order upon delivery or pick-up and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will ensure with can resolve the problem as quickly as possible for you.
Exceptions / non-returnable items
Any opened, damaged, or used items are not eligible for returns. In addition, large appliances like refrigeration items cannot be returned and are final sale. Many problems are small enough to be fixed over the phone, so if you are experiencing any issues with your unit, please do not hesitate to give us a call at 1-844-748-8787.
For exchanges on any item, please visit us at our showroom in person to make the switch. We do accept exchanges by mail, but any damage incurred during shipping can affect the exchange process.