Terms And Conditions
These Terms and Conditions (“T&C’s”) are subject to certain exclusions and limitations, which form the complete agreement between Omni Food Equipment Inc. (“Omni”, “Seller”, “us”, “our” or “we”) and the original customer named on the Invoice, Bill of Sale, Estimate, Sales Order, or Quotation (“Customer”, “Purchaser”, “you”, “your” or “yours”). Please read everything carefully before you accept any products or services from us. If you have any questions about these T&C’s, please contact us via e-mail at sales@omnife.com.
Return Policy
All items purchased from us and our affiliates are subject to this Return Policy. Save and except items that are marked as “final sale”, “clearance”, “closeout”, “non-returnable”, or “non-refundable”, all other items may be returned at the Customers' expense for exchange or store credit within 30 days of the purchase, provided they are returned in the exact condition in which they were purchased from us. Returned items eligible for store credit will be subject to a 25% restocking charge and must be in their original state when returned. It is the Customer's responsibility to know the warranty & return policy details of each item being purchased before payment. Please check the items carefully before payment.
To start a return on eligible items, you can contact us at sales@omnife.com. We will give you detailed information on how to return your items and will also be able to assist you with the return process. Eligible items for returns must be in their original packaging, unused, and without damage. Receipt or proof of purchase must be included with your return package or with you in-store.
Any costs for disconnecting, repackaging, and shipping products back to our store are the responsibility of the Customer. If you are having trouble shipping items back to our warehouse, please contact us and we can assist you in arranging shipping.
NOTE: Commercial products might be prone to minor scratches, scuffs, and other cosmetic defects, which are common. While residential products prioritize aesthetics over quality, commercial products value quality and durability over aesthetics.
Store Credit
For eligible items that are returned within 30 days of purchase, Customers will be issued a store credit that can be used easily for future transactions and has no expiry date. No cash refunds will be issued. For any store credit in relation to an online purchase, please contact us at sales@omnife.com and we will take care of that.
Damages and issues
Please inspect your order upon delivery or pick-up and contact us immediately if the item is defective, or damaged, or if you receive the wrong item. This will ensure with can resolve the problem as quickly as possible for you. Upon receipt of the items, you agree to inspect the goods for defects, damage, or discrepancies within 24 hours (the “Inspection Period”). If any issues are found, you must notify us in writing within the Inspection Period. If no notice is given within the Inspection Period, the goods will be deemed accepted.
Exceptions / Exclusions / Non-returnable items
Any opened, damaged, or used items are not eligible for returns. In addition, large items and appliances cannot be returned and are final sale. These large items and appliances include, without limitation, the following: refrigeration units, freezer units, ovens, stoves, cooking ranges, cabinets, display cabinets, preparation stations, tables, racks, and dishwashers. Many problems are small enough to be fixed over the phone, so if you are experiencing any issues with your unit, please do not hesitate to give us a call at 1-844-748-8787.
Cancellation by Seller
We may, in our sole and unfettered discretion and without providing any reason, cancel any order, Invoice, Sales Order, Estimate, or Quotation by providing written notice to you at any time prior to shipment of goods or rendering of services. In such event, provided Customer is not in breach of any agreement with Seller or otherwise liable to Seller, Seller shall refund to Customer all amounts paid in respect of the cancelled transaction in full. Customer shall not be entitled to recover any consequential, incidental, indirect, special, or punitive damages arising from or relating to such cancellation.
Pick-Up, Delivery and Shipping
Standard delivery is provided on a no-appointment basis and assumes Customer has a dock-level delivery door. Where Customer requires a scheduled delivery appointment and/or does not have a dock-level delivery door such that tailgate service is required, additional charges will apply and shall be payable by Customer to Seller.
All goods are sold FOB Origin, Freight Prepaid & Add, & delivered via curbside delivery. Risk of loss to goods passes to Purchaser upon transfer of goods to carrier at Seller’s facility. Seller is not responsible for any loss, damage, delay, shortage, or error caused by or occurring during transportation. Purchaser is responsible for inspecting all goods upon delivery & must note any damage or discrepancy on the carrier’s delivery receipt or BOL at time of delivery & promptly notify Seller.
Exchanges and Returns
For exchanges on eligible items, please visit us at our showroom in person to make the exchange within 30 days of purchase. It is our policy not to accept exchanges by mail, as damage incurred during shipping can affect the exchange process. In the event that we make an exception to this policy, such exception shall be provided as a one-time courtesy and shall not create any obligation to provide the same accommodation in the future.
For any approved return or exchange that requires shipment to Seller, Customer is solely responsible for all freight, shipping, transportation, handling, insurance, and related charges, and assumes all risk of loss, damage, or other liability relating to the goods until received by Seller. Seller shall not be responsible for any loss or damage occurring during transit. In the event that any item scheduled for return is delivered to Seller damaged, short, or otherwise not in a condition acceptable for return or exchange, Seller reserves the right, in its sole discretion, to reject the delivery and deny the return or exchange. In such event, Customer is responsible for arranging and paying for re-delivery of the goods back to Customer.
Limited Warranty
Standard Parts and Labour Warranty - Subject to the exclusions and limitations noted herein, and unless otherwise specified, new appliances, products and equipment (collectively the “Equipment”) sold by us come with a 1-year warranty against manufacturing defects. The Warranty is not transferrable from the original Customer and is void if the Equipment is moved from the location it is originally delivered or installed.
In order to make a claim under the Warranty, you must provide us with your original proof of purchase a description of the defect, and pictures of any issues or defects as may be requested by us. The Warranty covers manufacturing defects only and does not cover any damage incurred during shipping, any damage due to abuse, misuse, mishandling, or regular wear and tear of the Equipment, for example, broken doors, broken locks, damaged table legs, or damaged glass.
If a manufacturing defect is covered by the Warranty and a claim by the Customer during the time that the applicable period during which the Warranty is in effect, Omni shall, at its option repair or replace the defective product or refund the purchase price paid by the Customer.
Prior to providing any warranty services, Seller may, in its sole and unfettered discretion, require Customer, at Customer’s sole expense, to obtain and provide Seller with a diagnostic report prepared by a qualified technician acceptable to Seller (the “Diagnostic Report”), verifying the alleged issue or defect with the goods and providing sufficient details to assist Seller in determining the cause and nature of the issue. Seller shall have no obligation to provide warranty services until such diagnostic report has been received and reviewed by Seller.
ALL WARRANTY WILL BE NULL AND VOID IF:
i. The Customer or other person not authorized by Omni makes any modifications, repairs, or alterations to products, including without limitation, modifications or changes to settings to the digital controller of any refrigeration Equipment.
ii. The Equipment is installed by a person other than a trades-person certified, insured, and duly qualified to install and/or configure such Equipment.
iii. The Customer defaults on any payment obligation owed to OMNI, or any of its affiliates, when due, including without limitation the following: installment payments, service charges, or any other amounts payable under any applicable sales, leasing, or financing agreement. Upon such default, the OMNI shall have no further obligation to provide warranty coverage, services, or benefits of any kind.
iv. The Customer fails to provide the Diagnostic Report, when and as required.
Limits of Liability
IN PURCHASING ANY PRODUCTS, THE CUSTOMER EXPRESSLY AGREES THAT OMNI AND ITS AFFILIATES AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AND AGENTS SHALL HAVE NO OTHER LIABILITY OR OBLIGATION, INCLUDING WITHOUT LIMITATION FOR ANY FOOD SPOILAGE, LOSS OF BUSINESS, OR ANY CONSEQUENTIAL OR OTHER DAMAGES, HOWSOEVER CAUSED.