Terms And Conditions

Return Policy

All items purchased are either final sale or can be returned at customers' expense for store credit within 30 days of purchase. Returned items eligible for store credit will be subject to a restocking charge and must be in their original state when returned. It is the customer's responsibility to know the warranty & return policy details of each item purchased. Please check the items carefully before payment.

Unfortunately, shipping costs for commercial products are not eligible for refunds. Shipping costs for the return must be paid for by the customer. If you are having trouble shipping items back to our warehouse, please contact us and we can happily schedule shipping on your behalf.

Eligible items for returns must be in their original packaging, unused, and without damage. Receipt or proof of purchase must be included with your return package or with you in-store.

To start a return, you can contact us at sales@omnife.com. We will give you detailed information on how to return your items and will also be able to assist you with the return process.

NOTE: Our commercial products might be prone to minor scratches, scuffs, and defects, which are common. While residential products prioritize aesthetic over quality, commercial products value quality and durability over aesthetics.

Store Credit 

We can add the store credit to your account that can be used easily for your future transaction and has no expiry date. For any store credit with an online purchase, please contact us at sales@omnife.com and we will take care of that.

Damages and issues

Please inspect your order upon delivery or pick-up and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will ensure with can resolve the problem as quickly as possible for you.

Exceptions / non-returnable items

Any opened, damaged, or used items are not eligible for returns. In addition, large appliances like refrigeration items cannot be returned and are final sale. Many problems are small enough to be fixed over the phone, so if you are experiencing any issues with your unit, please do not hesitate to give us a call at 1-844-748-8787. 


For exchanges on any item, please visit us at our showroom in person to make the switch. We do accept exchanges by mail, but any damage incurred during shipping can affect the exchange process.


Omni warranties are not transferable from customer to customer (or from one business to another), and cannot be moved from its original location.

Only the original buyer can lay claim to such warranty. Kindly ensure you have a valid receipt to be able to claim. Please note that pictures will also be requested. A picture of the item in question and a close-up of the actual issue will be necessary for your warranty claim.

Warranty work does not include regular wear and tear on the machine, for example, broken doors, broken locks, damaged table legs, or damaged glass. Warranty work also does not include any changes or modifications done to the digital controller by the customer or someone at the customer's location. A certified technician is required to install or make any changes to commercial equipment (change of temperature or any other modifications in the digital controller). Omni will decide any work that comes under warranty based on the situation and if the technician finds out that any information given by the customer has been in any way or form omitted or falsified, the customer has to take care of the service charges. Any work on the equipment needs to be approved by Omni. If a customer decides to move forward with any work on the machine without Omni's approval, it won't be covered under warranty and the warranty will be void for the customer.