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UNDER NEW OWNERSHIP AS OF MAY 2025
GET 5% OFF WHEN YOU SPEND $999.99* WITH THE CODE NEWYEAR5 7% OFF WHEN YOU SPEND $2,999.99* WITH THE CODE NEWYEAR7, AND 10% WHEN YOU SPEND $4,999.99* WITH THE CODE NEWYEAR10
GET 5% ADDITIONAL DISCOUNT WHEN YOU SPEND $999.99* WITH US, 7% WHEN YOU SPEND $2,999.99*, AND 10% WHEN YOU SPEND $4,999.99* WITH US!

Frequently Asked Questions

How long will it take for my order to arrive?

All items in our store will ship out in 1 to 3 business days after purchase, unless otherwise stated. For parcel orders, the shipping time is 1 to 6 business days and for larger pallet orders, the shipping time is 1 to 10 business days across Canada. For more accurate shipping times, please give us a call or email us. 

Our Shipping exceptions include The Northwest Territories, Nunavut, The Yukon, and any Island or other Remote locations.

Please note, the above shipping times are estimated, and may be subject to further delay. Please place your order with the maximum lead time possible to ensure timely arrival. A tracking number will be supplied upon departure from our facility.

What should I do if my items arrive damaged?

Please inspect all items carefully before signing receipt. Any visible damage must be documented and reported to the driver. Items with minor damage may be accepted at the customer's discretion, but must be reported to the driver and Omni upon arrival. If damage is severe and deemed unusable, please refuse the delivery with a damage notation. A signature without any damage notation represents an acknowledgment from the customer of items received in "good order" and will not be covered by insurance.

Click Here For Shipping Policy.

Can I return items I have purchased?

All items purchased are either final sale, or can be returned at customers expense for store credit within 30 days of purchase. Returned items eligible for store credit will be subject to a restocking charge and must be in original state when returned. It is the customer's responsibility to know the warranty & return policy details of each item purchased.

Why is my shipping rate so high?

All shipping rates are based on weight, volume, and distance. If you feel the shipping rate is higher than it should be, feel free to call us at 1-844-748-8787 (416-748-8787 Local) to get a real time shipping rate.

Please note, actual LTL calculated rates (for orders over 65 lbs) may vary from what is calculated at checkout. In these cases, Omni Food Equipment may contact you to correct the shipping rate. This helps to provide the lowest overall shipping rates for all customers.

Meet Our Team

Meet the team that makes it all happen!

Frederick Gareri

Frederick Gareri

President & COO

Kris Anan

Kris Anan

General Manager

Vanshul Rathore

Vanshul Rathore

Head of Business Operations

Bianca Bertossi

Bianca Bertossi

Director of Strategic Growth & Customer Relations

Frederick Gareri

Frederick Gareri

President & COO

Before joining the foodservice industry, Frederick built a successful career in law, managing legal teams across North America within the equipment finance sector. Through this experience, he developed strategic thinking and problem-solving skills that translate seamlessly into the commercial food equipment space.

In May 2025, Frederick joined Omni Food Equipment as President and Chief Operating Officer, embracing a new and exciting challenge that brings together his business leadership experience and his lifelong passion for good food.

Being of Italian descent, food has always been central to Frederick’s culture and upbringing. One of his greatest personal pursuits is refining his barista skills, with the ultimate goal of pulling the perfect shot of espresso. He also enjoys exploring new culinary experiences and appreciating the artistry behind a well-crafted meal.

At Omni, Frederick works closely with the team to deliver cost-effective, practical, and reliable solutions for customers, while fostering strong, long-term relationships built on trust, transparency, and care.

Outside of work, Frederick can often be found on the golf course, trying new restaurants, or spending quality time with his family.

Kris Anan

Kris Anan

General Manager

Kris is the General Manager at Omni Food Equipment, where he keeps the day-to-day operations running smoothly and ensures the team has what it needs to succeed.

He got his start in the foodservice industry in a front-line role, gaining hands-on experience that sparked a long-term passion for kitchen equipment and hospitality. Since Omni Food Equipment was founded in 2012, Kris has been a key part of the journey, helping build the company from the ground up and supporting its growth every step of the way.

Known for his calm, steady approach, Kris thrives on solving challenges and finding practical solutions that make a real difference. He’s especially great at building strong, lasting relationships with customers—making sure they feel heard, supported, and confident they’re in good hands. Whether it’s a time-sensitive issue or a long-term project, Kris is always focused on delivering a positive experience.

Efficient, dependable, and truly team-minded, Kris brings a collaborative energy to everything he does. He believes great service starts with trust, transparency, and showing up for people when it matters most.

Outside of work, Kris enjoys spending time with family and friends, staying active, and recharging. When he’s not travelling, you’ll likely find him at home relaxing with a good K-drama or catching up on his favourite TV shows.

Vanshul Rathore

Vanshul Rathore

Head of Business Operations

Bianca Bertossi

Bianca Bertossi

Director of Strategic Growth & Customer Relations

Growing up in her family’s restaurant, the foodservice industry has always been more than just a career—it’s part of who she is. From fast-paced dinner rushes to behind-the-scenes problem solving, she understands firsthand what it takes to keep a restaurant, café, or hotel running smoothly.

Prior to joining Omni Food Equipment, Bianca led high-performance sales and marketing teams across multiple industries, building strategies focused on growth, customer experience, and long-term results. As Director of Strategic Growth & Customer Relations at Omni, she now works closely with customers ranging from independent operators to large corporate clients, helping them find smart, reliable equipment solutions that genuinely make their operations easier. A creative problem solver by nature, she enjoys turning challenges into opportunities and believes the strongest partnerships are built on trust, transparency, and community—not just transactions.

Outside of work, Bianca enjoys reading mystery novels, spending time with her Rottweiler and Cane Corso, and challenging herself on a Pilates reformer.

Stanley

Stanley

Senior Sales Associate

Pooja

Marketing & Sales Associate

Parnika

Parnika

Sales & Shipping Associate

Vince

Warehouse Manager

Hafidh

Hafidh

Warehouse Associate

Stanley

Stanley

Senior Sales Associate

Stanley brings nearly six decades of experience to his role as Senior Sales Associate at Omni Food Equipment. He grew up in the Commercial and Industrial Refrigeration industry and pursued formal technical education covering all aspects of refrigeration design and hands-on fieldwork.

Throughout his career, Stanley has worked closely with customers across hospitality, supermarkets, and specialty projects including bakeries, butcher shops, flower stores, and commissaries. He is known for his deep equipment knowledge and his ability to match the right solution to each unique project.

For Stanley, the most rewarding part of his work has always been building trust and long-lasting relationships with clients.

Outside of work, he enjoys swimming nearly every day, reading novels, and spending quality time with his partner, children, and grandchildren.

Pooja

Marketing & Sales Associate

Pooja is the Marketing and Sales Associate at Omni Food Equipment, where she works on creative, digital, and e-commerce initiatives that enhance the customer experience and support sales.

With a background in hospitality and marketing, Pooja specializes in turning complex product information into clear, engaging content that helps customers make confident purchasing decisions. Her work ensures that browsing, learning, and buying online is simple, intuitive, and enjoyable.

Creative, reliable, and consistent, Pooja brings fresh ideas and thoughtful execution to everything she works on, always with the customer experience in mind.

Outside of work, Pooja enjoys light reading, cooking for her family, and spending time with friends. At home, she’s usually curled up with her dog and cat—who she’s completely obsessed with—trying new recipes or enjoying a good book.

Parnika

Parnika

Sales & Shipping Associate

Parnika is a Shipping & Sales Associate at Omni Food Equipment, playing a key role in ensuring orders are processed accurately and delivered on time.

She supports customers throughout the ordering process by coordinating shipments, assisting with product questions, and helping ensure every detail is handled smoothly. With a strong eye for organization and accuracy, Parnika enjoys solving shipping challenges and keeping timelines on track.

Friendly, detail-oriented, and dependable, she is focused on making the entire experience easy and stress-free for customers.

Outside of work, Parnika enjoys exploring new food spots, staying active, studying languages, and taking time to recharge.

Vince

Warehouse Manager

Hafidh

Hafidh

Warehouse Associate

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